FAQs

CanvasChamp is a great company offering unique customized products. It delivers a wide range of photo-printed products and provides ideal customer support services. So when you choose CanvasChamp, you can get your hands on the best quality products.

CanvasChamp has a reliable website that has served customers for years now, and it holds a fantastic experience in customizing photo and non-photo-based items. It can complete all requests that arise and gives freedom to customize. Users can customize any product they want and make their occasion memorable.

CanvasChamp is a company that offers customized photo and canvas prints. We have a wide range of collections that can make any space look glamorous will stop the photoproducts allow you to keep your loved ones and memories. So be it any occasion you can gift the photoproducts without any second thoughts as we have something for everyone.

CanvasChamp is one of the leading companies that offer customized products. It personalises and delivers a massive range of custom photo printed products. We claim to provide the best possible customer support and only top-notch quality materials. Then products are long-lasting and unique as we strive to offer the best.

CanvasChamp offers to ship anywhere in Australia. All you need to do is choose your favorite product from our website and head to the shipping part, where you need to enter the address. We will deliver your product within a given time. In addition, you can surprise your loved ones with surprise gifts as we provide your choice.

If you want to cancel your order at CanvasChamp, you can contact us by email at cs@canvaschamp.com.au or call us at +61-1800-845187. The cancellation process is easy, so you can cancel the items in no time as our executives will always be there to help you.

CanvasChamp holds a warehouse in America. So we ship from American based production house. Even though we shipped from America, your products will reach in time to your doorstep because we have an efficient management team.

The customer service options include email and contact numbers. In addition, customers can visit the CanvasChamp website and connect with customer care for more details.

CanvasChamp contact details mainly include an email ID and phone number. So you can email us at cs@canvaschamp.com.au or call us at +61-1800-845187.

If you don’t wish to drop a mail, you can call us at +61-1800-845187. We are available for you always, so our experts will help you in the best possible way.

You can quickly check your order status with CanvasChamp. All you need to do is log into your account, and you can have a quick idea about your order status.

You need to log in to your CanvasChamp account to know more about the tracking process. It is very easy to login into your account as you just need to head to the website, and on the top right corner, you can see an option to sign in or log in. You can add your email ID beside your password and check the tracking process.

There are different ways to track your orders at CanvasChamp. Firstly you need to log into the account and check the order status. If you cannot log into the account, you can connect with our customer care, and they will help you with the tracking by giving your order number.

It is straightforward to log in to the CanvasChamp account. Firstly you need to open the website, and you will see an option to sign in on the top right corner. After that, you need to add your email ID and password, and you are done with the login process.

If you request any changes or addition in the current order, then there is a chance of order getting delayed.

We use UPS and FedEx to deliver all our goods, we offer the fastest "ORDER TO DELIVERY" time in the industry. We take pride in the fact that we have over 99.98% of deliveries on or before time.

Find shipping rate as per below:

Standard Shipping :

• A$14.99 for orders up to A$99.00
• Free shipping on order over A$99.00
• Delivery in 8 to 10 business days*

Express Shipping :

• A$14.99 for orders up to A$55.00 + A$15.99
• 20% of order value if order is between A$55.00-A$149.00 + A$15.99
• 18% of order value if order is between A$149.00-A$199.00 + A$15.99
• 15% of order value if order is above A$199.00 + A$15.99
• Delivery in 5 to 8 business days*

Priority Shipping :

• A$14.99 for orders up to A$55.00 + A$25.99
• 20% of order value if order is between A$55.00-A$149.00 + A$25.99
• 18% of order value if order is between A$149.00-A$199.00 + A$25.99
• 15% of order value if order is above A$199.00 + A$25.99
• Delivery in 3 to 5 business days*

Our products are generally printed in 24 to 48 hours after proof is approved; depending on the type of shipping method selected, it takes 3 to 10 business days*.

In addition to our standard delivery, we offer one express delivery option: express delivery, where your order is given preferential treatment.

Yes. Please contact us for shipping information to locations outside Australia

If there is an error on our part, we will refund your total order amount, including shipping. Once you contact customer service and confirm the error, your refund will be processed within 48 hours.

Note: Sometimes there might be a slight variance between colors on the screen and on the actual product. This could be for many reasons including resolution of your screen, so these variations are not considered errors. Please see FAQ below for more detail on colors.

We ship within 48 hours from the moment our customers place their orders at CanvasChamp

We ship all our products from America to our Australia-based warehouse from where it gets picked to get delivered at your doorstep.

CanvasChamp offers tons of discounts, deals and offers regularly where you can avail free shipping anytime by seizing the deals

We have so many customers from all over Australia that it brings us volume of orders that enables us to offer low prices without compromising quality of the photo products.

Our prices are already heavily discounted (up to 85%) compared to many other online and offline retailers in addition to that we do run specials for a limited time. Sign up to our newsletter to get exclusive access to those offers.

Yes, we do give discounts on wholsale canvas prints and other bulk orders. Connect with us over email or call to get a better quote to suit your requirements.

Each coupon code displayed to you can be used during check out from your CanvasChamp account.

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.

We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you. WE WANT YOU TO LOVE THE PRODUCT YOU GET, NOT JUST LIKE IT

As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it's out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the canvas at certain date.

To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.

Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers' credit card information.

Prints and Signs International, LLC (DBA www.canvaschamp.com.au)

10 albatross Avenue
Marsden park, Nsw, 2765

We use the best high-quality materials like cotton, poly blend, polyester, acrylic, wood, etc to make the most durable photo products for our customers.

We us high technology photo printing which using huge printing machines with insolvable, certified, approved and eco-friendly inks.

Yes, CanvasChamp does offer you to send a gift voucher or a gift certificate of any amount starting from A$10 and above.